"We've hit our teens and we couldn't be more proud. Thank you all for supporting us in building one of the most comfortable brands in furniture today. Enjoyed by millions around the globe, we couldn't have done it without you."Founded in 2009
Our mission is your comfort! If your bean bag isn’t bringing all the cosy in your home, we’ll help you find the perfect fit.
From quick returns to easy swaps, we’re here to keep you snug and satisfied. Let’s get you back to ultimate comfort, hassle-free!
What is the return policy?
If your purchase isn’t right for you, you can return an item within 30 days of receiving it. Please make sure you hold onto the original packaging.
What is the return deadline?
Returns are accepted within 30 days from the parcel's delivery date. We cannot accept returns after this period.
Are there any items that cannot be returned?
Yes, items that are used, repaired, cleaned, scratched, damaged, or soiled including fragranced by the customer cannot be returned.
I have received a damaged or faulty item, what do I do now?
Quality is our top priority so we’re sorry if you’ve received a faulty or damaged item. Please email us at sales@bigberthaoriginal.com. Make sure to include your order information and our customer service will be in touch.
How do I return an item?
Please email us at sales@bigberthaoriginal.com before the 30-day return deadline. Make sure to include your order information and our customer service will be in touch.
Can I cancel an order after it’s shipped?
No, cancellations can’t be processed after shipping.
If you wish to cancel your order after it has been shipped, please contact our customer service.
Who pays for return shipping?
You will have to bear the direct cost of returning the goods unless the item is faulty or damaged.
How will I receive my refund?
Refunds will be made back to the payment method used on the original order.
When will I receive my refund?
We always try to process refund as quick as possible, but it might take up to 14 days.
Can I exchange my product?
If you want to exchange your product, please contact our Customer Service.
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